Terms & Conditions

STANDARD TERMS & CONDITIONS

Refund and Returns Policy

Jeuneora Ltd will only accept returns for damaged or faulty goods that are not opened.  Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products. 

We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.  We do not have a 'money back guarantee'.

If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.  

Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.

If you receive an item that is faulty or damaged, please email us at sales@jeuneora.co.nz with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.

Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store.  In these circumstances, we will refund the cost of shipping that was required to send the product back to us.  

Refunds may be subject to a transaction fee of 5% which covers the fees incurred with our payment gateway provider. 

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

Wrong Order Received

If you have received the wrong order please email us at orders@jeuneora.co.nz as soon as it arrives and we will replace it once the incorrect product has been returned back to us.  

Cancellations

Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.  

If you have purchased using Afterpay, Laybuy, or Oxipay please be aware that changes or cancellations cannot be made to your order once confirmed. 

Shipping Policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Jeuneora cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within 7 working days to Australia (not including public holidays) please track your order with DHL Express here.  You will need the tracking number from your tracking email.  If they are unable to locate your order, please email us at sales@jeuneora.co.nz.   

If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local CourierPost outlet or track your order online here.  You will need the tracking number from your tracking email.  If they are unable to locate your order, please email us at sales@jeuneora.co.nz.

If your order has not arrived within 10 working days to Other International Destinations please track your order with DHL Express here.  You will need the tracking number from your tracking email.  If they are unable to locate your order, please email us at sales@jeuneora.co.nz.   

International orders may attract local customs taxes or duties on arrival to your country.  These taxes / duties are required to be paid by the purchaser and are not the responsibility of Jeuneora. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser.  Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.

Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.

Disclaimer

The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend  consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.

Information and statements regarding Jeuneora supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Jeuneora makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.

Although the Jeuneora website may include links providing direct access to other Internet resources, including  external web sites, Jeuneora is not responsible for the accuracy or content of information contained in these sites.

JEUNEORA COLLECTIVE TERMS & CONDITIONS

Jeuneora Collective is a customer loyalty programme (“Collective”) managed and conducted by Jeuneora Limited (“Jeuneora”, “we”, “us” or “our”) for the benefits of its customers (“customer”, “Member” or “you”). Opting in to the Collective is automatic upon the creation of a customer account on the Jeuneora online store.

By opting into the Collective, you agree to the Terms and Conditions of the Jeuneora Collective and our Privacy Policy. Please read these Terms and Conditions and Privacy Policy before you opt into the programme. You can refer to our Privacy Policy to find out more about how we use your personal information and how to opt out of receiving digital communications.

Participation and Membership

Participation in the Collective is open to customers worldwide. You must be at least the age of majority in your state or country of residence to opt in to the Collective. If you are under the age of majority, you must have permission from a parent/guardian to opt in to the Collective who must read and consent to these Terms and Conditions. If you do not agreed to be bound by these Terms and Conditions, please do not participate in the Collective, or contact loyalty@jeuneora.co.nz to opt out.

Calculation of Jeuneora Collective Points

Spending in our online store will earn you points provided you use the email associated with your Jeuneora Collective Account.

Jeuneora Collective spend:

  • Directly relates to the final amount you pay at checkout,
  • Is calculated after discounts, shipping and tax have been applied,
  • Includes the purchase of gift cards, but not the redemption,
  • Doesn’t include returns, reimbursements or refunds.

In the Blush Tier you’ll earn 3 points per $1 spent, in Gold you’ll earn 4 points per $1 spent, in Diamond Tier you’ll earn 5 points per $1 spent.

Collective points expire 12 months to the day after you earn them. Your current balance is calculated in real time. Your points may go up or down on a daily basis depending what points you have earned that day, or what points expire. Jeuneora reserves the right to change points if we believe someone is unfairly accumulating points outside of the rules set out in this document. Points are not redeemable for cash or monetary value. It’s not possible to earn points outside of Jeuneora’s online store (e.g at stockists).

Jeuneora Collective Tiers

You will achieve Collective Tiers by spending in our online store, or by completing certain point-earning actions.

Blush - You need 0 -1999 points to qualify

Gold - You need 2000 - 4499 points to qualify

Diamond You need 4500+ points to qualify

You will move to the next Tier once you’ve reached the required number of points. You’ll then enjoy the benefits of that Tier for the next 12 months. You cannot drop down a Tier within those 12 months, but you can move up another Tier which you will enjoy for the next 12 months. Your Tier eligibility will be reviewed on the 12 month anniversary of you joining that Tier. If you have the required points, you will continue to enjoy that Tier for the next 12 months, if you don’t have enough, you’ll drop down a Tier.

If a Collective Tier has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of Jeuneora, we reserve the right to adjust your Collective Tier to the extent necessary to address the breach or error. If you obtain a refund or reimbursement for goods purchased from Jeuneora, an adjustment is also made to the Collective account in the amount of the refund granted.

Transfers and customer files

Collective points are non-transferrable: any transactions by another customer on Jeuneora’s online store cannot be transferred to a different customer for someone else to obtain Collective points.

There can only be one customer for each Collective Membership. Transactions or points earned from multiple customer files (i.e purchases made under multiple email addresses for one customer) cannot be joined into one Collective amount. As a customer and Member of the Collective, it’s your responsibility to ensure that we have only one client file for you. If you suspect that you may have more than one client file, please contact: loyalty@jeuneora.co.nz

Collective points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions. Collective points have no cash or monetary value and cannot be taken or redeemed as cash, unless stated as part of the Collective.

Rewards and benefits are non-transferable.

New release product bonus points
A product is considered "new release" for two months after the official launch date of the product. Jeuneora Collective Members will automatically receive 300 bonus points when purchasing a new release product within those two months. Jeuneora reserve the right to change the end date of the new release product period at any time.
  

Rewards/Benefits

Any rewards, gifts, benefits or offers communicated as part of the Jeuneora Collective may include specific offer terms and conditions, including expiry dates. Unless stated otherwise, rewards and benefits can only be redeemed by making a purchase over $50 in the Jeuneora store.

Member-Only Benefits

Jeuneora will communicate to Collective Members when a Member-Only Benefit is available to be redeemed. These will happen at a time determined by Jeuneora. Member-Only Benefits could be a gift with purchase, exclusive content, vouchers, bonus points or other promotions. Member-Only Benefits are available to all Members of the Collective irregardless of Tier. Member-Only Benefits will be available for one month or until all stock is allocated.

J-Drops

Jeuneora will communicate to Collective Members when a J-Drop is available to be redeemed. These will happen at a time determined by Jeuneora. J-Drops happen four times a year and the items in the J-Drop will differ each time. J-Drops could contain Jeuneora product samples, Jeuneora merchandise gifts from other brands. J-Drops are only available for Gold and Diamond Members. J-Drops will be available for one month or until all stock is allocated.

Diamond Welcome Gift

When a Member reaches 4500+ points they will unlock the Diamond Welcome Gift Benefit and be notified by email. The welcome gift will be available to be redeemed for 6 months. Your Diamond Welcome Gift is a one-off gift available to you when you reach the Diamond Tier for the first time during the course of your Jeuneora Collective Membership. Jeuneora reserves the right to change the Diamond Welcome gift at any time. 

Exclusive Insider Access

Diamond Members will have access to the Exclusive Insider Access benefit which will include things like first access to new products or exclusive deals. Insider access will be supplied via email.

Change of details

You should advise Jeuneora of any change to your details by logging into your account and managing your details, or by contacting loyalty@jeuneora.co.nz. Jeuneora is not responsible for any failure to notify us of your change of details which may result in you not obtaining the benefit of Collective communications and rewards or benefits or the loss or downgrade of a Collective Tier status.

Suspension, Modification and/or Termination

Jeuneora reserves the right, at our sole discretion, to disqualify any individual we finds, to be tampering with the entry process or the operation of the Collective

Jeuneora may immediately suspend or terminate your participation in the Jeuneora Collective Program if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Jeuneora Limited, the Jeuneora Collective programme or your customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of Jeuneora; (d) have supplied or are attempting to supply false or misleading information; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Jeuneora Collective awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any Jeuneora staff or any other Customers online; or (g) become bankrupt.

Where your right to participate in the Jeuneora Collective is suspended or terminated, any benefits, rewards and rights and Jeuneora Collective Tier Status you may have at that time under the Jeuneora Collective shall thereby suspend or terminate (as the case may be).

We reserve the right under our sole discretion to modify, suspend or cancel the Collective without notice for any conduct that we believe is in violation of acceptable usage of our Loyalty Programme. 

For Jeuneora Limited’s Privacy and Cookies Policy, please click here.