Refund policy

Jeuneora accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions:

• Item was purchased within the last 30 days. Proof of purchase must be provided.
• Item is in its original purchase condition – packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened. The only exception to this is if the product has been deemed faulty.
• Items purchased as part of a set or multi-item pack must be returned as a whole set
• The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by Jeuneora. The only exception to this is if the product has been deemed faulty.
• Your rights under any applicable consumer laws are additional to and not affected by Jeuneora’s Return and Refund Policy above.

A refund of the full purchase price minus processing fees and minus the value of any free gifts that the purchaser no longer qualifies for will only be issued when all of the above conditions have been met, and once the returned product has been received back into our warehouse. Refunds will be processed via the original payment method. If you are returning a product that was purchased using a Jeuneora Gift Card, your refund will be credited in the form of another Jeuneora Gift Card.

If you meet all of the above conditions, contact our customer service team on hello@jeuneora.co.nz to start the return process.