The Jeuneora Collective is our way of rewarding, recognising, and saying thank you to YOU! By signing up to the Jeuneora Collective, you’ll earn points on every dollar you spend which will qualify you for awesome rewards

If you have an existing customer account with Jeuneora, you will automatically be granted access to the Jeuneora Collective. You can log in here. If you don’t have an existing account with Jeuneora, you can create an account and sign up to the Jeuneora Collective by clicking Join Now here

You can earn points by shopping on our website, engaging with us through social media, placing a product review, or by ordering new release products - all of which will get you closer to our awesome rewards.  

Yes you can! You’ll earn points every time your subscription is processed.

Yes you can. Your points will be calculated on the total $ you spend at checkout after discount codes have been applied and shipping (if applicable) has been added on.

There isn’t any limit to the number of points you can earn, however points do expire 12 months after you’ve earned them.

Jeuneora Collective points expire and are removed from your balance 12 months after the day you originally earned them. Your points may go up or down on a daily basis depending what points you have earned that day, or what points expire. You can check your points balance at any time by checking your personalised Jeuneora Collective dashboard here.

Don't stress! You'll still earn Collective points as long as you purchase with the email address that you registered your Collective account with.

There are three Tiers in the Jeuneora Collective. Blush is for our new members (0-1999 points), Gold is our second Tier (2000 - 4999 points) and Diamond is our top Tier (4500+ points). The value of your rewards will increase as you move through the Tiers.

You will move to the next Tier once you’ve reached the required number of points. You’ll then enjoy the benefits of that Tier for the next 12 months. You cannot drop down a Tier within those 12 months, but you can move up another Tier which you will enjoy for the next 12 months. Your Tier eligibility will be reviewed on the 12 month anniversary of you joining that Tier. If you have the required points, you will continue to enjoy that Tier for the next 12 months, if you don’t have enough, you’ll drop down a Tier.

We’ll announce a J-Drop four times a year. The J-Drops could contain anything from Jeuneora samples, to exclusive merch or even gifts from other brands we love! J-Drops are only available for Gold and Diamond Members. Diamond Members will receive the highest value J-Drops. You will need to make a purchase over $50 to redeem your drop. J-Drops will have limited stock and will be available for a defined period of time (we'll let you know in our e-neswletters) or until stocks run out.

When you reach Diamond Tier you’ll be eligible to receive a beautiful sterling silver necklace valued at over $150. Handcrafted in New Zealand, and unique to Jeuneora, you won’t want to miss out on this stunning gift! You will need to make a purchase over $50 to redeem your Diamond Welcome Gift at checkout. This is a one-off gift which you will have 6 months to redeem once you reach Diamond Tier. The Diamond Welcome Gift is subject to change.

We’ll surprise you! It could be a gift with purchase, exclusive content, vouchers, bonus points or other promotions. Benefits will have limited stock and will be available for a defined period of time or until stocks run out. Keep an eye out for our e-newsletter to keep up to date!

We’ll let you know when rewards are available to you. Our Drops will happen four times a year - keep an eye on our e-newsletters to stay in the loop. Member-only Benefits… we’ll surprise you! You’ll be able to redeem your Diamond Welcome Gift when you earn enough points to reach Diamond. You’ll need to make a purchase over $50 to redeem your rewards and they’ll be automatically added to your bag and sent with your order. If you're on subscription, you won't see them in your order - but don't worry! They're on their way to you.

No, rewards are not are not able to be refunded or exchanged. For more information, please read our Terms and Conditions by clicking here.

Yes they do. Drops and Member-Benefits are available to be redeemed for the period we define in our e-newsletters, and on our website, or until stocks run out. Diamond Welcome Gifts are subject to a six month validity period.

Unfortunately, no, you won't be able to claim points on any historic purchases made more than a week before creating your account. If you don't have an active Jeuneora Collective account, and you make a purchase, you'll have one week to claim those points by creating and activating an account.

When we launched the Jeuneora Collective on 15th July 2020, we did recognise some existing Jeuneora Customer Account holders with bonus points for outstanding loyalty. This was only available to customers that had recently purchased from Jeuneora and points were allocated purely at the discretion of Jeuneora Limited.

Make sure you're signed into your Jeuneora Collective account, then purchase the new release product and the 300 points will be automatically applied to your Jeuneora Collective points total. A product is considered "new release" for two months after the official launch date.

It’s not possible to earn points on cancelled or refunded orders, so points will be removed from your account after your order has been cancelled. This may mean you move down a tier and lose eligibility to rewards and gifts.

Points will be earnt on the purchase of gift cards, not on the redemption.

Points can only be earned in our online store, whilst being logged into your Jeuneora Collective account.

You can get in touch with our customer service team by emailing at us loyalty@jeuneora.co.nz

Almost anyone can join the Jeuneora Collective. There are some exclusions, check out our Terms & Conditionss by clicking here.

You can find the full instructions in the Sonic Facial Cleanser User Manual.